The Xiaomi Complete Protect Plan safeguards your smartphone from accidental, physical, and liquid damage, ensuring worry-free use and complete peace of mind.
Key Benefits of the Plan
Affordable premium rates
100% genuine spare parts
Repair via Xiaomi authorised service centres
Quick and easy claims process
Expert technicians for quality repairs
Plan Purchase Window
At the time of purchase of the smartphone from Xiaomi's authorised dealer
Plan Validity
1 Year
No. of Claims
1 claim in a year up to the sum insured value
Claim Process
In the event of an incident with your phone, you can effortlessly register a claim using any of the following methods.
Step 1: Raise a Request
Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
Email Us: assure@zopper.com
WhatsApp Us: https://wa.me/+918929816876?text=Hi
Download Zopper's Customer Application: For Android Users | For iOS Users
Step 2: Submit Details
Submit all details as required. We recommend reporting the incident/mishap within 48 hours.
Step 3: Device Handover
After confirmation from Zopper, visit your nearest Xiaomi/Allocated authorised service centre and submit your device.
Step 4: Device Delivery
After your device is repaired and you are satisfied with the service, it will be handed over to you, and a service charge of ₹350 + GST will be collected.
Beyond Economic Repair (BER)
If the claim amount is more than or equal to 80% of the invoice amount, it will be deemed Beyond Economic Repair (BER).
In case of loss or damage to the insured handset, the settlement will be based on the sum insured or the invoice value, whichever is lower, after applying depreciation according to the chart below. The settlement amount will not exceed the sum insured.
If the product is declared BER and a settlement is made, no further claims can be filed under the same plan. The policy will be considered null and void.
Depreciation
In the event of a total loss or Beyond Economic Repair (BER), the final settlement amount will be determined after deducting device depreciation.
Depreciation Chart
Age of the Insured Device | Depreciation (%age) |
Up to 3 Months | 10 |
3 Months to 6 Months | 20 |
Above 6 Months | 35 |
What This Plan Doesn't Cover?
Any loss or damage under mysterious circumstances including theft
Damage resulting from intentional actions or willful neglect
Claims submitted more than 48 hours after the device is damaged
Suffers damage due to
natural disasters, fire, lightning, and explosions
riots, strikes and vandalism
Regular wear and tear and manufacturing defects
Any damage affecting the SIM card
Damage caused by:
An external product/accessory
Service (including upgrades and expansions) performed by any non-authorised service centre
If the serial number has been altered, defaced, modified or removed without the manufacturer's written permission
Recovery and reinstallation of software or user data
Please Note:
If there's any error in your device information or purchase date during plan purchase, correct it within 7 days of the plan's start through:
Zopper Customer Support Hotline
Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
Zopper Official Email Address
Email: assure@zopper.com