The Xiaomi Complete Care Plan protects your device from accidental or liquid damage for 2 years from the date of purchase and extends the manufacturing warranty of your device by 1 year after the expiry of the manufacturing warranty, ensuring worry-free use and complete peace of mind.
Key Benefits of the Plan
Comprehensive coverage for your device
100% genuine spare parts
Repair Via Xiaomi authorized service centres
Quick & easy claim process
Zero paperwork
Plan Validity
2 Years
No. of Claims
2 claims are allowed under damage coverage within a 2-year policy period, with a maximum of 1 claim allowed per year.
Unlimited claims are allowed under the EW coverage, where the total repair value is capped at up to 80% of the sum insured value.
Claim Process
In the event of an incident with your phone, you can effortlessly register a claim using any of the following methods.
Step 1: Raise a Request
Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
Email Us: assure@zopper.com
WhatsApp Us: https://wa.me/+918929816876?text=Hi
Download Zopper's Customer Application: For Android Users | For iOS Users
Step 2: Submit Details
Submit all details as required. We recommend reporting the incident/mishap within 48 hours.
Step 3: Device Handover
After confirmation from Zopper, visit your nearest Xiaomi/Allocated authorised service centre and submit your device.
Step 4: Device Delivery
The device will be handed over to you after the completion of the service.
Beyond Economic Repair (BER)
If the sum of the claim amount is greater than or equal to 80% of the invoice amount, it will be deemed as beyond economical repair (BER).
If the product is declared BER and a settlement is made, no further claims can be filed under the same plan, and the policy will be considered null and void.
BER: In the case of BER, the customer have to pay Rs.100+ taxes to the service centre
Depreciation for ADLD
In the event of a total loss or beyond economic repair (BER), the final settlement amount will be determined after deducting device depreciation and any previous repair costs.
Age of the Insured Device | Depreciation (%age) |
Upto 3 months | 10 |
3 to 6 months | 20 |
6 to 12 months | 35 |
12 to 18 months | 45 |
18 to 24 months & above | 60 |
Depreciation for EW
Age of the Insured Device | Depreciation (%age) |
From 13 to 24 Months | 15 |
What This Plan Doesn't Cover?
Any loss or damage from unauthorised modifications and theft
Damage resulting from intentional actions or willful neglect
Scratches, battery, and accessories, or other aesthetic issues that do not affect the functionality of the smartphone
Damages resulting from
natural disasters, fire, lightning, and explosions
riots, strikes and vandalism
Accessories, routine maintenance, and cleaning
Any damage affecting the SIM card
Damage caused by:
An external product/accessory
Service (including upgrades and expansions) performed by any non-authorised service centre
If the serial/IMEI number has been altered, defaced, modified or removed without the manufacturer's written permission
Please Note:
If there's any error in your device information or purchase date during plan purchase, correct it within 7 days of the plan's start through:
Zopper Customer Support Hotline
Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
Zopper Official Email Address
Email: assure@zopper.com